Внедрение ИИ-менеджера для фотостудии «Photo factor»
Внедрение ИИ-менеджера для обработки заявок на запись частному психологу
Внедрение ИИ-менеджера для фотостудии «Photo factor»
Внедрение ИИ-менеджера для обработки заявок на запись частному психологу
Внедрение ИИ-менеджера для фотостудии «Photo factor»
Внедрение ИИ-менеджера для обработки заявок на запись частному психологу
Внедрение ИИ-менеджера для фотостудии «Photo factor»
Внедрение ИИ-менеджера для обработки заявок на запись частному психологу
Implementation of an AI manager for processing requests for an appointment with a private psychologist
4. Testing and launch
Before the full-fledged launch, the AI assistant was tested on a small stream of requests. After eliminating bugs, the system was implemented on all communication channels (website, WhatsApp, Telegram, email).
3. Customization of the AI manager
— The manager was trained on base of frequently asked questions and information about studio (packages, prices, examples of works).
— Automatic sending of reminders about shoots and follow-up messages.
— Integrated the function of redirecting complex requests to administrators.
— Added the ability to analyze clients' preferences (e.g., choosing a shooting style based on their interests).
2. Selection of tools
The tools chosen to implement the project were:
— Chat manager on base IIII (e.g., ChatGPT or ManyChat) to handle requests.
- Integration with CRM for automatic entry of customer data.
— Google Calendar to schedule shoots and reminders.
— I&I for analyzing preferences (e.g., recommending a shooting style based on client data).
1. Task Analysis
The key processes that can be automated were highlighted:
— Processing incoming requests (calls, messages in messengers, emails).
— Scheduling shoots and reminders about them.
— Answers to frequently asked questions (costs, packages, examples of work).
— Personalization of proposals based on clients' preferences.
If you want to optimize your processes and improve service quality, start small - implement AI to handle requests. This is the first step to making your practice more efficient and customer-centric.
6. Resource savings
— Decreased the cost of hiring additional staff to handle requests.
— Profitability of the practice increased.
4. 24/7 support
— Ii assistant was available 24/7, which is especially important for clients who contact during out-of-hours.
3. Reducing the load on administrators
— Routine tasks (scheduling consultations, answering standard questions) were automated, which allowed the psychologist to focus on working with clients
— The psychologist's productivity increased.
2. Conversion growth
— Inbound conversions increased by 20% thanks to responsiveness and personalized offers.
— An AI assistant effectively “pushed” clients by reminding them about filming and answering their questions.
1. Increasing the speed of processing requests
— The response time to requests decreased from several hours to several minutes.
— Customers received instant answers to their questions, which increased their loyalty.
5. Personalization of suggestions
— IIi analyzed customer preferences and suggested appropriate practices, which increased customer satisfaction.
The implementation of an AI assistant allowed the psychologist to:
— Increase the efficiency of work with clients.
— Increase client satisfaction through promptness and personalized suggestions.
— Reduce the cost of processing requests and increase profitability.
AI became not just a tool, but a trusted assistant that freed up staff time for more important tasks and helped the studio reach a new level of service.
A private psychologist working with online and offline clients faced a number of challenges:
— High volume of incoming requests from potential clients that were not always handled promptly.
— The need for 24-hour support to work with clients from different time zones.
— Routine tasks (scheduling consultations, reminders, answering standard questions) took up time that could be devoted to clients.
— Lack of a system for analyzing client preferences and personalizing offers.
To optimize processes and improve service quality, it was decided to implement an AI manager.